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Creating a Meaningful Client Experience with Jozlyn Miller & Skya Jones
In the self-care industry, a memorable client experience is the cornerstone to any successful business. In this course, Skya Jones and Jozlyn Miller, Education Managers at Boulevard, will explain why a meaningful client experience starts long before (and lasts long after) treatment. Drawing on lessons learned first-hand working upfront, behind the chair, and in the back office at numerous spas and MedSpas, Jones and Miller will explain the importance of understanding your client journey, the hidden aspects of a great client experience, steamlining your front desk, creating a simple booking experience, implementing policies that are staff/client friendly, and how to use "integrity" selling to enhance your client experience.
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