The Official 2023
Salon Industry
Client Retention
Report
To help you improve client retention and build a more resilient salon business, we analyzed 11 million appointments across 30,000 stylists and service providers. This free guide will show you what makes top salons stand out from the pack – and how you can do the same.
In this free guide, you’ll discover:
Secrets top salons use to drive world-class retention
How to prioritize client lifetime value vs initial ticket size
Tips to drive more upsells, add-ons, and recurring revenue
Related Posts
Tips for Optimizing Your Self-Care Google Business Profile
Discover ways to use your Google Business Profile to enhance your search rankings in our guides.
Read Article
The Right Spa Point of Sale System Puts Money in the Bank - Here's How
POS technology is a critical decision for any business in the beauty industry. Here’s how to nail your spa point of sale.
Read Article
The Hidden Cost of Convenience: How Gift Card Fraud Fuels Credit Card Disputes
Learn how gift card fraud can cause costly credit card chargebacks — and how you and your staff can spot red flags to stop it from happening.
Read Article
Your Website IS Your Front of House: Here's How to Give It a Makeover
Looking to upgrade your beauty business’ website? From the benefits to the step-by-step process, here’s everything you need to know.
Read Article
Behind the Look: Hollywood's It Girls Transformed by Flavia Lanini
Learn how Flavia Lanini wowed Hollywood with the transformative Massage Effect to combat puffiness, reduce cellulite, and make you feel revitalized.
Read ArticleWhy Salons Should Focus on Client Loyalty as a Top KPI
Loyalty isn’t intangible when you can measure its long-term impact on your salon.
Read Article
Overcoming the 3 Biggest Challenges Facing Nail Salons in 2026
Discover the biggest nail salon challenges in 2026 and how to improve profitability with smarter pricing, retail strategies, compliance, and modern salon systems.
Read Article
How to Evolve Along With the Self-Care Industry by Michelle Saunders
Learn how celebrity manicurist Michelle Saunders is shifting her business model to match the changing times — and how the right software makes everything more manageable.
Read Article
How to Get Massage Clients: 5 Creative Ways to Grow your Business
Start growing your business with this practical and creative guide for how to get massage clients.
Read Article