product updates april hero

    Announcement • Product Release

    Boulevard Platform Updates: April 2021

    April was a busy month for Boulevard, with the team working hard on some enhancements to managing cancellations in the platform, new ways of organizing your calendar by service, new online gift card designs just in time for Mother’s and Father’s day, and even more. Read on to learn about everything new in Boulevard this month!

    Notify clients whenever their appointment is cancelled

    Clients deserve communication around all-important appointment updates, including when they’re cancelled. Now you can decide whether you want to automatically send clients an email notification of a cancelled appointment. 

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    Start sending the automated emails by navigating to your Manage Location settings and enabling “Client Email Cancellation Notifications.”

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    When canceling an appointment from the Calendar, you’re able to choose not to send an email notification by deselecting the client.

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    Learn more about automated cancellation emails here.

    Customize your cancellation fee

    Previously, you were able to change the cancellation policy that appears in your self-booking widget, but you couldn’t customize the cancellation fee within your dashboard. Now, we’re giving you the ability to set a custom fee — percentage or dollar amount — for any appointments cancelled after the cancellation period.

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    Start by navigating to your Manage Business settings to set the custom cancellation fee. Learn more about cancellation policies and fees here.

    Color code the calendar by service type

    Understanding what types of appointments are booked for any particular day just got easier. Before, your calendar visually depicted different appointments based on who the service provider was. But now, you have the choice to display appointments based on the type of service instead! For example, all Buzz Cuts could appear as yellow appointments.

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    To change the calendar display, navigate to your Manage Location settings and change the Appointment Color Usage to be determined by “Service Color.” 

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    Next, you can change the Calendar Display color for each service in your menu in the Services tab. This is the color the appointment will be displayed as if the appointment includes this specific service. You can also choose to set all services in a particular category as the same color to visually differentiate categories in the calendar view.

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    A preview of each service’s Calendar Display color is visible in the service menu as well. To learn more about setting the calendar display colors, check out this full support article.

    Give Mom or Dad the gift of pampering with new online gift card designs

    Just in time for Mother’s and Father’s Day, there are now two new online gift card designs available to choose from! Enable these designs by navigating to the Gift Cards tab of your Manage Business settings. Once selected, the designs will be available for clients to choose from within your business’ self-booking widget and online gift card landing page.

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    Learn more about setting up online gift cards here.

    View appointment tips, totals, and more in the Professional App

    Now that your staff members are able to checkout appointments in their Boulevard Professional app, we’re also giving them the ability to view the order summary.

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    Tap the green “Paid” banner to see the order summary, including a breakdown of the services total, products total, whether a gift card was sold, gratuity, tax, and more. You’re also able to email a full itemized receipt from this screen as well. Note that only staff members with the “View Sales” privilege will be able to view Order Details.

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    To read more about Mobile Checkout and Order Details, check out the full support article.

    Get important appointment checkout updates

    Once a client checks out, it used to take a short while before a service provider was able to check their Performance stats in their Boulevard app. But not anymore. We’re giving service providers the option to receive a push notification as soon as a service order is completed so they can immediately see how much revenue they brought into your business or what their gratuity looked like for extra encouragement.

    On iPhones, touch and hold the notification to open a full preview of the completed service order, including gratuity.

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    They can enable this push notification under the Notifications tab of their Settings.

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    More clarity with new client retention metrics

    When it comes to reports, we’re giving you even more granularity with tracking staff performance, particularly around new vs. returning clients. See below for four new data measures:

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    • New Client Count - Non Requested: Number of appointments where the client had no previous completed appointments at any location at the business, and the service booked does not have a requested staff.

    • New Client Count - Requested: Number of appointments where the client had no previous completed appointments at any location at the business, and the service booked has a requested staff.

    • Returning Client Count - Non Requested: Number of appointments where the client had at least one previous completed appointment at any location at the business, and the service booked does not have a requested staff.

    • Returning Client Count - Requested: Number of appointments where the client had at least one previous completed appointment at any location at the business, and the service booked has a requested staff.

    Read more about all Beta Reports data measures here.

    Full transparency into monthly billing fees

    You provide clients itemized receipts after their services, and your business deserves the same treatment. Before, you could see the total bill for each month on both the business and location level. But our latest update gives you transparency into what specific license and add-ons you’re paying for each month as well.

    Business-level billing

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    Easily ensure that all staff members have access to Boulevard

    Previously, when setting up staff members in Boulevard, you had to individually send an email invite for each employee within their profile. For our partners with many employees, this was extremely time-consuming. Now, you’re able to quickly resend one employee’s invite by selecting “Resend” or “Send invite” or easily select “Invite Staff” to resend to anyone with a “Pending” account.

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    Have a must-have product feature idea? A question for our Product team? Connect with us at blog@blvd.co and tell us what's up.

    Boulevard was built to help your business achieve profitability at scale without losing an inch of sanity. See for yourself! Get a free demo today.

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