Here’s how to choose medspa POS software for a high-end client experience

You work hard to provide the best possible experience for clients at your medspa. You hire skilled professionals, purchase top-of-the-line equipment, and furnish and decorate your location to make it comfortable and welcoming. But if you haven’t implemented the best medspa point-of-sale software, you may be overlooking one of the most impactful parts of your client experience.

After all, whether they come in for microneedling, cryofacials, injectables, vitamin infusions, or any number of other services, each client’s visit will end at your medspa POS. Whether you’re looking to upgrade to your current offerings or to start your new medspa business off with the best possible POS, here’s how to find it.

What is medspa point-of-sale software?

Medspa point-of-sale software is the set of programs and services that power the point-of-sale (POS) experience at medical spas. While it’s possible to use more general-purpose POS software instead, you and your team will likely need to spend more time configuring it and working around it to get the same results.

For instance, POS software that wasn’t designed with medspas in mind may lack key features, such as HIPAA compliance or membership support. That means your staff will need to split their attention between multiple platforms to process payments, view service histories, and schedule clients for their next appointments.

Medspa POS software integrates these functions with the rest of your tech stack while streamlining the overall experience. This integration enables staff members to focus more of their attention on delivering the best possible experience. Since almost every visit to your medspa will conclude with a trip to the point-of-sale, investing in dedicated medspa POS software can help give clients the best sendoff possible.

5 features of the best medspa POS software

So, how do you know which medspa point-of-sale software will provide the best experience instead of making things more complicated? Prioritize these five features to find a solution that will empower your medspa for years to come.

HIPAA-compliant profiles to empower each interaction

Your medspa POS should feel like more than just a place for clients to tap their cards and go on their way. It should be a holistic part of the visit, one that’s informed and empowered by the other aspects of your business. It should give clients a personalized and streamlined experience that leaves them excited for their next session.

That means putting the information in your client profiles to good use, which also means you need HIPAA-compliant data security to store and retrieve that information. Rather than worrying about building your own firewalls between protected health information and typical transaction info, your medspa POS software should help you be both compliant and coordinated.

Secure, integrated payment processing

Your relationship with your clients is built on trust. They trust that you’ll provide excellent services with a high level of professionalism and that you’ll protect their sensitive information. That applies to how you handle payment info, too.

Look for medspa POS software that offers both industry-standard security and deep connections across your business. By making your POS part of an all-in-one payments platform, you can more easily reconcile payments, store credit card information for returning guests and memberships, and even unlock higher gratuities with discrete tipping.

Reward loyalty instantly

In-depth integration with your rewards program means your medspa POS can help you build client retention. No more juggling separate apps, tracking sheets, or stamp cards to let clients claim their rewards. Your software handles all the bonuses and tracking for you.

Transparency, ease of use, and deep integration mean you never have that awful moment when a client thinks they earned something they didn’t, or never realizes they were so close to their next loyalty reward before they missed their chance. With loyalty programs and special offers locked into your medspa POS, rewarding clients is easier than ever.

Unlock value and revenue with memberships

Our customer data shows that top-performing self-care membership programs generate 72% of revenue for their businesses, and that membership clients have an 88% higher retention rate than non-members. In other words, if signing up for and using your medspa’s membership program isn’t as easy and appealing as possible, you may be losing out.

Your medspa point-of-sale software can play its part by making signups a breeze. The right solution provides transparency for clients, ensuring that membership is a source of satisfaction rather than an unpleasant surprise.

Pro apps to take the POS everywhere

Sometimes you need to do a weekend house call. Sometimes your front desk is slammed with a group booking, and it makes more sense to let clients settle up in the treatment room where they’re already nice and comfy. Whatever the reason, medspa POS software that integrates with your pro app empowers your staff members to take payments wherever it makes sense.

Rather than swapping among a dozen different apps to get their job done, your expert team can find charts, send forms, and accept payments all in one place. That’s less time sweating the payment details and more time providing great service.

Excellent point-of-sale software may not be the first thing clients think of when they choose where to book their next treatment. But it will be one of the last things they see as they’re finishing up.

Choosing a true medspa POS solution can help tie each part of your product and service offerings together. That way, when your clients head out, all they have to think about is how much they’re looking forward to their next appointment.