Show of hands: Who likes to send text messages to clients for upcoming appointments?
Now keep your hand up if you’ve ever:
... accidentally deleted a text message from a client?
... switched to a new phone and then unable to import all your old numbers? So when a message comes in, you think to yourself, “Who is this text even coming from?”
All of us have hands up? Okay.
Now, let’s keep those frustrations in mind as we talk about the importance of client communication, especially around the holidays. According to HubSpot’s 2018 “Consumer Customer Support Survey,” 82% of customers expect to receive an immediate response from the brands they contact. And 58% of those customers prefer to be recognized or remembered when reinitiating service. Client communication falls under one of the soft skills businesses require to close sales, increase retention, and customer loyalty all of which are especially critical during the holiday season. But maintaining a high standard of communication with clients while still performing the duties of managing a high-volume salon or spa can be extremely challenging. One option to manage this challenge is to partner with a business management platform that understands the importance of impeccable client communication and equips your team with the means to make easy communication a reality.
We may be biased, but our Contact Center has you fully covered when it comes to easy and thorough client communication. This add-on includes a dedicated tab that stores incoming and outgoing SMS text messages sorted by client. From there, it’s two easy clicks to view the full Client Profile for whoever you are speaking to, so you can personalize your conversation and have a view of their history, past purchases, social profiles, and more. Plus, the Caller ID feature lets you say bye-bye to the days of forgotten numbers and errant messages. Whether your phone doesn't stop ringing or clients are texting in a bunch of questions, we've got you covered.