The Self-Care Client Report 2026: Uncovering What Truly Matters
The self-care industry has always been personal, but client expectations have never been higher. What truly drives loyalty and sets top businesses apart? We surveyed thousands of consumers nationwide to uncover what today’s clients value most. Download the report to explore the data and discover key takeaways to help you stand out and grow in 2026.
Download the report to learn key stats such as:
67% of Gen Z walked away from a business entirely because the booking flow was too clunky
66% of consumers say remembering their preferences is a key factor in earning their loyalty
53% of consumers want to lock in their next appointment before leaving the salon or spa
And so much more
Related Posts
Medical Spas vs. Day Spas: A Business Model Breakdown
Learn the differences between medical spas versus day spas. Compare services, staffing, and oversight needs to choose the right model for your business.
Read Article
Innovation and Inspiration: How Gen Z Will Change the Self-Care Industry
Generation Z is growing up — and changing the world. Here’s how their values impact the self-care industry.
Read Article
Medical Spa Point of Sale Software: 5 Must-Have Features
Boulevard breaks down the five features your medical spa point of sale software must have, from integrated payments and memberships to real-time reporting.
Read Article
A Good Hair Day: How to Make Mental Health a Priority at Your Salon
Learn more about how to make mental health a priority at your hair salon, improving client experience and the lives of your stylists.
Read Article
Lessons From the Best in Tech: Why Slack's Human Approach to Comms Succeeds
Communication platform Slack has mastered the art of outbound comms by respecting its customers’ time, attention, and humanity. Here’s how.
Read Article
5 Things 2026 Self-Care Clients Want (and What They Reveal About Your Future)
Discover five insights from Boulevard’s 2026 Self-Care Client Report, revealing what today’s clients want, value most, and how to keep them coming back.
Read Article
Everything Esthetician: The Complete Guide
Read this breakdown to understand what an esthetician does, and how they differ from other roles.
Read Article
The Power of Testimonials: Transforming Client Experiences into Success Stories
Almost all consumers make decisions based on reviews and testimonials. Here’s how to leverage that positive feedback about your business.
Read Article
Your Medspa Tech Stack Is Either Fueling Growth or Stalling It
An inside look at why medspa growth stalls—and how optimizing workflows, data, and tech architecture unlocks scale. Learn how intentional systems, clean reporting, and platforms like Boulevard fuel expansion, clarity, and long-term value.
Read Article